LiveHealth Online Settlement: Claims Close October 30, 2026
Claim window open
File by October 30, 2026 · 14 days left · as of Oct 16, 2026
This is the live health online settlement people are searching for: Polk v. American Well Corp., a $2,037,751.46 class action in Sacramento over the appointment booking tool on LiveHealth Online. If you used that tool between October 2024 and August 2025, you can file a claim. The estimate is $51.14 to $102.29 per person. The deadline is October 30, 2026, and nothing is paid before the court approves the deal at a hearing set for January 15, 2027.
Questions about this case?
AI Legal Assistant · free · answers in seconds · general information, not legal advice
Independent information service: Settlement Insight is not the settlement administrator, is not affiliated with or endorsed by the company named above, and is not a law firm. Submitting this form does not file a claim — it shares your information with our participating legal intake partners, who may contact you about your options.
Can I Still File?
The claim deadline, what the settlement pays and where to file — plus other settlements still taking claims.
File by Oct 30 · 14 days left
LiveHealth Online Settlement
Other settlements with open claim windows
- Gabapentin Lawsuit$533M · claim by November 9, 2026
- RealPage Settlement$359.9 million · claim by January 29, 2027
- RealPage Payout Date$359.9M · claim by January 29, 2027
We are not a claims administrator and not affiliated with any settlement. File only at the official settlement website — filing is always free.
What the Lawsuit Says Happened
LiveHealth Online is the telehealth service sold to Anthem and other Elevance Health members. American Well Corp. (Amwell) runs it: Amwell’s own SEC filing says it operates a white-labelled platform on behalf of Elevance Health under the LiveHealth Online brand. Amwell is the only defendant.
The lawsuit alleges that Amwell enabled a third party, Heap Inc., an analytics company, to intercept what users entered while booking appointments on the LiveHealth Online website and its iOS and Android apps, including personally identifiable and health information. The complaint pleads the Federal Wiretap Act, the California Invasion of Privacy Act (Penal Code sections 631 and 632), the California Confidentiality of Medical Information Act (Civil Code section 56.10), the California Constitution and intrusion upon seclusion.
Amwell denies that it violated any law. No court has decided who is right; the case was settled instead.
Case details
The case is Polk v. American Well Corp., Case No. 25CV026746, in the Superior Court of California, County of Sacramento. That is a state court, not a federal one. The official settlement website names Judge Richard K. Sueyoshi as the judge overseeing the case; hearings are in Department 8A.
The complaint was filed on November 5, 2025, a week after the parties had already reached the main terms at a mediation on October 29, 2025. The written agreement was signed on December 16, 2025. On April 24, 2026 the court refused to approve it as drafted, objecting to a blanket injunction and a release it called “impermissibly overbroad.” After the agreement was amended, the court granted preliminary approval on July 31, 2026.
Class counsel are Bursor & Fisher, P.A. and Drury Legal, LLC. The administrator is Simpluris. Official site: livehealthonlinesettlement.com.
Status: Preliminarily Approved, Claims Open
The final approval hearing is set for January 15, 2027 at 9 a.m. in Department 8A, with a remote option. The website lists two different street addresses for that hearing, so check it before going in person. The court can move the date without notice.
Notices went out from August 31, 2026, by email where Amwell had a valid address. We covered the numbers when claims opened: our news report on the LiveHealth Online settlement.
Don't miss the claim deadline
Claims are due by October 30, 2026. We'll email you 7 days and 1 day before the deadline.
Who Can File a Claim
The class is everyone in the United States who used the appointment booking tool on the LiveHealth Online website, the LiveHealth Online iOS app or the LiveHealth Online Android app between October 2024 and August 2025. Based on Amwell’s records, that is about 252,478 people.
Having a LiveHealth Online account is not enough on its own, and neither is having Anthem coverage. The test is whether you used the booking tool in that window. If you got an email or mailed notice, Amwell’s records already list you, and the notice shows how to file.
If you did not get a notice but believe you used the tool in that period, you can still file on the official site. You confirm eligibility on the form.
How Much You Get and When
The official estimate is $51.14 to $102.29 per person, and it depends entirely on how many people file. For scale, if every one of the roughly 252,478 class members filed, the whole fund would come to about $8 each before any deductions. The estimate works only because most eligible people never file.
Timing: payments go out 45 days after final approval and after any appeals end. The default is a check; you can choose PayPal or Venmo on the claim form. Checks expire after 180 days. Uncashed money is redistributed to people who cashed, unless the second round would be under $5.00 each, in which case it goes to a nonprofit.
LiveHealth Online Settlement Timeline
October 2024 – August 2025 — The Class Period
Anyone in the United States who used the LiveHealth Online appointment booking tool on the website or apps in this window is in the class.
October 29 – November 5, 2025 — Mediation, Then the Lawsuit
The parties agree on the main terms at a mediation on October 29. Virginia Polk files the class action in Sacramento Superior Court on November 5.
April 24, 2026 — Court Sends the Deal Back
The judge refuses a blanket injunction and finds the release for absent class members overbroad. The parties amend the agreement.
July 31, 2026 — Preliminary Approval
The court grants the unopposed motion and sets the final approval hearing. Notices start going out on August 31.
October 30, 2026 — Claim, Opt-Out and Objection Deadline
Last day to file a claim, exclude yourself or object. Claims after this date are not paid.
January 15, 2027 — Final Approval Hearing
The court decides whether to give final approval and sets fees. Payments follow 45 days after approval and any appeals.
Is the LiveHealth Online Settlement Email Real?
The real notice came by email from the administrator. The real site is livehealthonlinesettlement.com, run by Simpluris, and the real phone number is (888) 369-3797. Watch for these:
Lookalike “Anthem” or “Elevance” settlement sites
The defendant is Amwell, not your health plan. A page branded as an Anthem or Elevance claim, or one asking for your member ID or insurance card to “verify” you, is not the official claim form. File only at livehealthonlinesettlement.com.
Requests for a fee or your full Social Security number
Filing is free and takes minutes. The class lawyers are paid from the fund, so you are not charged. Anyone asking for a processing fee, a gift card or a full SSN to release your share is not the administrator.
Payment “after the deadline” messages
Nothing is paid before final approval, and the hearing is not until January 15, 2027. A message in late 2026 saying your payment is ready and asking you to confirm bank details is fake. Real payments come by check, PayPal or Venmo as chosen on your claim.
LiveHealth Online Settlement — Questions People Actually Ask
Short answers to the questions people ask most about this case.
Is LiveHealth Online legitimate?
Yes. LiveHealth Online is a real telehealth service. Amwell, a publicly traded company, runs it for Elevance Health, formerly Anthem, under a contract it disclosed to the SEC on January 5, 2026. The settlement does not say the service is fake; it resolves claims about the analytics code on its booking tool.
Is the live health online settlement legit?
Yes. It is a court-approved settlement in Sacramento Superior Court, Case No. 25CV026746, granted preliminary approval on July 31, 2026. The official site is livehealthonlinesettlement.com and the administrator’s number is (888) 369-3797. The notice states it is court-authorized and not a solicitation from a lawyer.
How much will I get?
The official estimate is $51.14 to $102.29 per person. It is an equal share of the $2,037,751.46 fund after fees and costs, so the final amount depends on how many valid claims are filed.
When to expect a settlement payment?
Not before 2027. The final approval hearing is January 15, 2027. If the court approves and there is no appeal, payments go out 45 days after the settlement becomes final. An appeal would push that back.
Do I have to file a claim to get paid?
Yes. Filing a claim by October 30, 2026 is the only way to get money. If you do nothing, you get nothing but still give up your right to sue Amwell over these claims.
What is the maximum payout per person for a data breach lawsuit?
This is not a data breach settlement. Nobody hacked LiveHealth Online; the lawsuit is about tracking code on the booking tool. There is no documented-loss tier and no maximum, just one equal share per valid claim. For breach cases, where payouts work differently, see our data breach settlement calculator.
Is this the same as the MDLIVE settlement?
No. MDLIVE is a different telehealth company with its own case and deadline. See our MDLIVE settlement page. Filing in one does not file you in the other.
Can I opt out and sue Amwell myself?
Yes. Mail a signed exclusion request to the administrator by October 30, 2026, with your name, address, the case name and number, and a statement that you want to be excluded. If you opt out you cannot claim money from this settlement.
About This Information
- Editorially Reviewed — Content reviewed for accuracy using published legal research, government data, and verified court records. See our methodology. Reviewed by Leonard Goldberg, Editor · Last updated
- $236 billion in real payouts analyzed · See what we found
This page is for general information only and is not legal advice. Lawsuit status, eligibility, and compensation can change. Settlement Insight is not a law firm and does not represent any party. Consult a licensed attorney about your specific situation.
Related Consumer Brand Lawsuits
Other cases and free tools — not about this case.
Similar cases we track
- MDLIVE SettlementAnother telehealth privacy settlement with its own claim deadline
- Open Class Action SettlementsSettlements still taking claims, sorted by deadline
- Settlement Payout CalculatorHow claim rates and fees shape a pro rata payment
- Simpluris Settlement AdministrationThe company that runs this settlement website and claims