People Who Used LiveHealth Online’s Appointment Booking Tool Between October 2024 and August 2025 Can Claim a Share of $2.04 Million. The $51 to $102 Estimate Matches What Happens If Only 5 to 10 of Every 100 Eligible People File, by Our Math — Claims Close October 30.

If you used the appointment booking tool on LiveHealth Online — on livehealthonline.com or in the LiveHealth Online app for iPhone or Android — at any point between October 2024 and August 2025, you can claim a share of a $2,037,751.46 fund (about $2.04 million) by October 30, 2026: online at LiveHealthOnlineSettlement.com with the LoginID and PIN printed on your notice, or on the paper claim form, postmarked by October 30. Nothing to upload — no receipts, no appointment records, no medical information. You sign one sworn statement that you used the booking tool in that period. If you do nothing, you get nothing and are still bound by the release once it is approved.

People searching for a “livehealth settlement” or a “livehealth online settlement” may be surprised that the notice does not name Anthem. The only defendant is American Well Corp. (Amwell). LiveHealth Online is the telehealth service of Elevance Health, formerly Anthem Inc., built on Amwell’s platform: in a statement of work Amwell filed with the SEC on January 8, 2026, Elevance licenses the American Well System, and Amwell does “development work to maintain and update www.livehealthonline.com assets, white labeling efforts” and marketing for LiveHealth Online. Neither Elevance nor Anthem is a party to this lawsuit.

Virginia Polk filed the lawsuit on November 5, 2025. The complaint is not posted on the settlement website and we found no public copy; the judge’s July 31, 2026 ruling summarizes it. She alleged that Amwell “aided, employed, agreed with, and otherwise enabled a third party, Heap Inc. (‘Heap’), to intercept Plaintiff’s and Class Members’ communications while using Defendant’s Website, iOS App, and/or Android App … including communications containing personally identifiable information (‘PII’) and/or personal health information (‘PHI’).” The six claims: the federal Wiretap Act, sections 631 and 632 of the California Invasion of Privacy Act, the California Confidentiality of Medical Information Act, the California Constitution and intrusion upon seclusion. The release speaks of “the Heap API, or other tracking, analytics and/or advertising technologies” and of “user inputs, metadata, device identifiers, app events and other analytics data, location data, health data, and personally identifying information.” Which booking-tool fields reached Heap is not spelled out in the posted papers. Amwell “denies that it violated any law”.

The deal came first. On October 29, 2025 the sides spent about eight hours in mediation with Jill R. Sperber of Judicate West and signed a term sheet — a week before the complaint was filed. The agreement was executed on December 16, 2025. The court did not wave it through: in April 2026 it postponed the hearing, calling a provision that would have barred class members from other suits a “blanket injunction” that is “generally not appropriate” and the release “confusing, overbroad”. An amended agreement followed on May 22, 2026; preliminary approval on July 31.

The class, from the amended agreement and the court’s ruling: “all Persons in the United States who used the appointment booking tool on the LiveHealth Online website (livehealthonline.com), the LiveHealth Online iOS App … or the LiveHealth Online Android App … between October 2024 and August 2025.” Excluded are the judge and family, Amwell and its affiliates and their officers, directors, agents, attorneys and employees, and anyone who opts out. It is not limited to California, although four of the six claims rest on California law. “Based on Defendant’s records, there are approximately 252,478 Persons in the Settlement Class.” An account alone is not enough; the test is use of the booking tool in that window.

How notice goes out. Amwell gave the administrator names and, where known, email and mailing addresses. Each person gets an email with a link to the claim form; after two failed emails, or with no email address, a notice goes by mail. The website lists August 31, 2026 as the “Notification Mailing” date. Reminder emails are due 30 and 7 days before the deadline — by our count around September 30 and October 23. The court-approved email template is headed: “Our Records Indicate You Have Used the Appointment Booking Tool on LiveHealth Online and May Be Entitled to a Payment from a Class Action Settlement.”

The address to check. The agreement fixes the website as www.livehealthonlinesettlement.com. The live site shows the case number, is signed “© 2026 - Simpluris” and serves its documents from Simpluris’s server; the court’s ruling says “The Court approves Simpluris as Settlement Administrator.” Genuine contacts: (888) 369-3797, info@LiveHealthOnlineSettlement.com, and LiveHealth Online Settlement, c/o Settlement Administrator, P.O. Box 25226, Santa Ana, CA (ZIP 92799-9958 on the claim form, 92799-9834 in the notice’s opt-out section). One detail: the draft email and postcard templates in the agreement used a placeholder sender and website, Administrator@americanwellsettlement.com and www.americanwellsettlement.com. On September 27, 2026 a registry lookup for americanwellsettlement.com returned “No match” — the domain is not registered. We have not seen an email as actually sent, so we cannot confirm its From line. Type LiveHealthOnlineSettlement.com yourself, and distrust any message that sends you to a different settlement domain.

Filing online needs the notice. The claim page: “To start your online claim form, you must login with your LoginID and PIN. You can find your LoginID and PIN on the Notice that was sent to you.” Without one, use the two-page paper form from the site, mailed postmarked by October 30 to P.O. Box 25226, Santa Ana, CA 92799-9958. It has no LoginID field; it asks for name, address, email, phone, a payment choice and a signature under this attestation: “I declare under penalty of perjury … that I have used the appointment booking tool on the LiveHealth Online website … between October 2024 and August 2025.” No Social Security number, card number, diagnosis or fee. Claims can be audited, and an incomplete claim gets a notice and 21 days to fix it.

Which judge? The notice names Judge Richard K. Sueyoshi; a May 2026 filing lists Judge Jill H. Talley in its caption. The notice and the July 31 ruling both place the case in Department 8A.

There is a single benefit, cash. Each class member with an approved claim gets “a pro rata portion of the Settlement Fund … after deducting the Settlement Administration Expenses, any Fee Award, and any Service Award.” The notice explains pro rata as “(meaning equal)”: one booking or ten, the payment is the same. No tiers, no documented losses, no fixed figure; the estimate is “approximately $51.14 to $102.29 per class member”, and “the amount of payment will depend on how many of the Settlement Class Members file valid claims.”

Payment is by check “unless you elect to receive payment by PayPal or Venmo”. Checks expire after 180 days. Uncashed money is redistributed to those who cashed theirs if each would get at least $5.00 and a second round is feasible; otherwise it goes to a non-sectarian, not-for-profit organization chosen by both sides and approved by the court. The fund is non-reversionary, due in escrow within 60 days of preliminary approval, and its interest accrues to the class. The agreement contains no promise to change how LiveHealth Online uses tracking or analytics tools; the relief is cash only.

What you give up. Everyone who does not opt out by October 30 releases claims “relating in any way to (i) the Released Parties’ use of the Heap API, or other tracking, analytics and/or advertising technologies on the LiveHealth Online website, the LiveHealth Online iOS App, or the LiveHealth Online Android App” and those tools’ handling of user data — whether or not they file. The court’s objections led to a rewritten release; one of the changes: in the amended agreement only Ms. Polk waives claims she does not yet know about. “For the avoidance of doubt, this provision’s waiver of Unknown Claims does not apply to the Settlement Class Members.” The released parties are Amwell and a long list of related persons, including its “parent companies, subsidiaries, licensors, licensees, associates, affiliates”. The papers do not mention Anthem or Elevance Health, and do not say whether Elevance counts as a licensee for this purpose.

Opting out and objecting. To leave the class, send a signed request with your name, address, the case name and number and a statement that you want to be excluded, by October 30, 2026, to LiveHealth Online Settlement, c/o Settlement Administrator, P.O. Box 25226, Santa Ana, CA 92799-9834. You cannot opt out and also claim. To object, stay in the class, file a written objection with the court and send copies to class counsel Philip L. Fraietta (Bursor & Fisher, P.A., White Plains, NY) and defense counsel David P. Saunders (McDermott Will & Schulte LLP, Chicago), postmarked by October 30; the notice lists what it must contain.

The caps on deductions: up to one-third of the fund for fees, costs and expenses, $679,250.48; a service award of up to $5,000; and administration costs of up to $62,138 “absent good cause”, per the court’s ruling. At those ceilings the deductions total $746,388.48, about 36.6% of the fund by our count, leaving $1,291,362.98. Spread across all 252,478 class members, that is about $5.11 each. Only people who file are paid, so the real share depends on the claims rate.

The papers do not say how the $51.14 to $102.29 range was built. It can be reproduced, to within a cent, by dividing $1,291,362.98 among 10% of the class (about 25,248 claims, $51.15 each) and among 5% (about 12,624 claims, $102.30 each). That is our reconstruction, not a figure in the papers — but it strongly suggests the estimate assumes 90 to 95 of every 100 eligible people do not file.

Our arithmetic assumes every deduction at its ceiling and ignores escrow interest. Payments rise if the court awards less than one-third in fees — the notice says the fee request will be filed and posted by October 16, 2026 (the website’s FAQ says October 15), and the court told class counsel to put it in the final approval motion — or if administration costs less than the cap. The notice offers one way to gauge the claims rate: “You can contact Class Counsel to inquire as to the number of claims filed” (info@bursor.com).

As of September 27, 2026, claims, opt-outs and objections all close on the same day.

Where the hearing is. The July 31 ruling ordered the notices to name Department 8A at 500 G Street, and the notice does. The website’s FAQ answer 19 still names the Hall of Justice at 813 6th Street — the address the notice gives for filing objections. The court’s order controls; the date can move without further notice.

When money could move. Decided: preliminary approval and the notice plan. Not decided: final approval, fees and the service award. Payments are due within 45 days after the Effective Date, which falls ten days after the judgment becomes final — one business day after the time to appeal runs out, or after any appeal ends. Counting only those fixed periods from a January 15 approval puts the deadline around mid-March 2027 even with no appeal window at all; with it, spring 2027 is a realistic earliest estimate if nobody appeals. That is our estimate; the papers give no calendar date, and an objector’s appeal could add many months.

Not the same case. According to Top Class Actions, a separate $3,625,000 Anthem settlement over denied coverage for proton beam radiation therapy for prostate cancer (M.D. Tenn., No. 3:23-cv-00541) covers people Anthem identified and closes claims on October 10, 2026. A LiveHealth Online claim does not count there, or the reverse. Other tracker settlements, such as the CVS website and app case, are separate too.

Administrator: Simpluris — LiveHealthOnlineSettlement.com, (888) 369-3797, info@LiveHealthOnlineSettlement.com, P.O. Box 25226, Santa Ana, CA 92799-9958. Class counsel: Philip L. Fraietta (Bursor & Fisher, P.A.) and Scott R. Drury (Drury Legal, LLC).