Lost Your Settlement Claim ID or PIN? How to Get It Back
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There is no single national settlement claim id lookup. Every class action has its own administrator, its own website and its own ID format — Claim ID, Class Member ID, Unique ID, Notice ID. The ID was printed on the notice you were sent. If that letter or email is gone, the only place that can look you up is the administrator of that specific case, through the official settlement website or its toll-free number. It costs nothing.
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Reviewed by Leonard Goldberg, Editor · Last updated
What the ID Is and Where It Is Printed
When a court approves notice of a settlement, the defendant hands the administrator a list of people who appear to be in the class. In the Blue Cross Blue Shield case, for example, the court ordered the insurers to produce names, last-known mailing and email addresses, phone numbers and member ID numbers so the administrator could notify people and process claims. Each person on that list gets an ID, and that ID is printed on the notice.
Where to look: On a postcard, the ID is usually near the top of the inside or next to your address block. On the BCBS postcard it sits on the upper left corner of the inside; on the BCBS email it is toward the top of the email body, a ten-digit mix of letters and numbers. On a mailed claim form, look for a box labeled “Claim ID” and “PIN” near the top — the Angeion claim form in the T-Mobile EPOA case prints both right under the website address. Search your inbox for the case name and the word “settlement” before assuming the email is gone; check spam too.
Case Details
The names differ by administrator and by case, but they do the same job: Claim ID, Class Member ID, Unique ID, Notice ID or Claimant ID identify you on the class list; the PIN is a second code that proves you are the person the notice was sent to. A claim number or confirmation number is something else — it is issued after you file. The BCBS site, for instance, gives a claim number on the claim submission page and says that if you no longer have it, you may contact the Claims Administrator for it.
That distinction answers a common question — “I have a claim number but no PIN”: if you already filed, keep the claim number you were given; on the BCBS site, for example, it is what you need to upload supporting documents. If you have only the Claim ID from the notice but not the PIN, the administrator is the only one who can reissue it.
How a Class Member ID Lookup Works in Practice
Step two: use the lost-ID channel on that site. The Kroll-run Advocate Aurora site states it plainly: “If you did not receive a notice, or if you have lost yours, please contact the ... Settlement Administrator at the Toll-Free Number below for assistance.” Most sites have a Contact page, an email address and a toll-free line. Give the name and the mailing address the notice would have gone to, plus any old address — the class list was built from the defendant's records, not from where you live now.
Step three: if the portal will not open without the ID, ask about paper. Some sites offer a printable claim form; the Advocate Aurora site did. Whether a claim without the ID is accepted depends on the case.
Step four: do it before the deadline. A reissued ID does not extend the claim deadline.
Who Can Get an ID Reissued
Only people the administrator can find on the class list, or who fit the class definition the court approved. In some data-breach settlements the class is literally the list: in the Thompson Coburn case the class is “All persons in the United States who were sent notice of the Data Incident as identified in the Class List,” a list compiled by the defendant. If you are not on it, a new ID will not be issued, however the request is phrased.
In other cases — consumer-purchase settlements, for example — the class is defined by what you bought or used, and people without a notice can sometimes still file. The official FAQ says which applies. The same site states: “If you are not sure whether you are a Settlement Class Member, you can ask for free help any time by contacting the Settlement Administrator.”
The administrator, not a search engine, holds the list. A website that offers a cross-case class member id lookup across every settlement is not connected to the administrators' records.
What a Lost ID Costs You — and What It Does Not
Recovering a Lost Settlement Claim ID, Step by Step
- 1
Find the Case Name
Search your email for “settlement” and the company name. The case name and website appear in the subject line or first paragraph of a notice.
- 2
Go to the Official Settlement Website
Type the address yourself. The real site says it is authorized by the court and controlled by the court-approved administrator.
- 3
Read the FAQ Entry on the ID
Most sites have a question like “How do I find my Unique ID?” that shows exactly where it is printed and what format it takes.
- 4
Contact the Administrator
Use the toll-free number, email or contact form listed on that site. Give your name, the address the notice went to, and any old addresses.
- 5
File Online or on Paper
With the reissued Claim ID and PIN, file online. If the case offers a printable form, mail it before the postmark deadline.
- 6
Keep the Confirmation
Save the claim number or confirmation page. You may need it later, for example to upload supporting documents.
Three Things to Watch For
People searching for a lost settlement claim id are exactly who imposters target:
“Universal” claim ID lookup sites
No private website can query Kroll, Epiq, Angeion, JND and Verita records at once. A page asking for your Social Security number to “find your Class Member ID” is collecting data, not looking anything up.
A fee to reissue your ID or PIN
Administrators answer class members for free; the Thompson Coburn site says you can “ask for free help any time.” The FTC warns that being told to transfer money to “get a refund” is a scam.
A “replacement notice” from the wrong sender
Real notices come from addresses the official site publishes — BCBS lists its sending address and return address and posts sample notices. Compare before you click; see how to check whether a settlement site is real.
Lost Settlement Claim ID — Questions People Actually Ask
Is there one website for a settlement claim ID lookup?
No. Each settlement has its own court-approved administrator and website, and only that administrator holds the class list. Start from the official site for your case, or from our list of open class action settlements.
Where is my Class Member ID on the notice?
Usually near the top of the postcard, letter or email, often close to your name and address. On the BCBS postcard it is on the upper left corner of the inside; on the BCBS email it is toward the top of the body. Claim forms mailed with a notice often print the Claim ID and PIN in labeled boxes.
I deleted the email or threw away the letter. What now?
Check spam and deleted-items folders first. Then contact the administrator through the official settlement website. The Kroll-run Advocate Aurora site, for example, told people who lost their notice to call its toll-free number for help.
I have a claim number but no PIN. Is that a problem?
Usually not. A claim number is issued after you file; on the BCBS site, for example, it is what you need to upload supporting documents. The Claim ID and PIN printed on the notice are what the Angeion form asks you to use to file online. If you have not filed yet and only lack the PIN, ask the administrator to reissue it.
Can I file without a Claim ID?
It depends on the case. Some online portals open only with the Claim ID and PIN; some settlements also accept a printable paper form. Where the class is defined as the people on the defendant's list, the administrator must be able to match you to that list.
How do I contact Kroll, Epiq, Angeion, JND or Verita?
Through the contact details on the specific case website, not a general corporate line. Our guides cover Kroll, Epiq, Angeion, JND and Verita.
Does losing my ID push back the deadline?
No. The claim deadline is set in the court-approved notice and does not move because a notice was lost. Contact the administrator well before the date printed on the notice or the settlement website.
Someone emailed me my “new” Claim ID. Is it real?
Check the sender against the addresses on the official settlement website, then type the site address yourself and enter the code there. A message asking for payment, bank login or your full Social Security number to release an ID is not from an administrator.
Separate from this case: were you injured in the last 2 years?
Class-action payouts are fixed amounts through an administrator. A personal injury claim is a different case — and often worth far more. Free estimate, no obligation.
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