ReturnSettlement.com Is Real: Amazon's $309.5 Million Return-Refund Settlement Pays Subclass A Automatically, While Subclass B Must File by December 1 and Shares 7.3 Percent of the Net Fund Against a Claim Pool Amazon Puts at About $400 Million

The official website is www.ReturnSettlement.com, with a Spanish version, run by Angeion Group, which the court appointed as settlement administrator in paragraph 9 of its August 18, 2026 order. The site identifies the case as In re: Amazon Return Policy Litigation, Case No. 2:23-cv-01372-JNW, calls itself “the official Settlement Website … authorized by the United States District Court for the Western District of Washington,” and gives a toll-free number, 1-888-553-4246, and an email address, info@ReturnSettlement.com. Claim forms by mail go to Amazon Return Policy Litigation, Attn: Claim Forms, PO Box 10, East Brunswick, NJ 08816-9998.

The court ordered notice to go out “by the Email Notice, the Press Release, and the dedicated Settlement Website” by October 2, 2026, and set the claim, opt-out and objection deadlines sixty days after that notice date, which is how December 1 was fixed. The claim form asks for your Notice ID, your contact details and the order numbers of the returns in dispute. It does not ask for your Amazon password. The form does tell you to sign in to your own Amazon account and look under Your Orders for the order numbers, but that is you reading your own account; a message that asks you to enter Amazon credentials somewhere else is not this settlement.

One more identifier: the claim form says the emailed notice “identified whether they were in Settlement Subclass B.” If your email does not say which subclass you are in, or you deleted it, the administrator's number above is the way to find out.

The settlement class, from the court's order: “All persons who initiated a return to Amazon or requested a refund regarding a physical product purchased and (per Amazon’s records) received in the U.S. after being sold through Amazon.com from September 5, 2017 to the time the Class Data is prepared, and who (1) incorrectly did not receive a refund from Amazon or received an untimely or incorrect refund from Amazon; and/or (2) did receive a refund but were later incorrectly charged by Amazon for the product(s) that was (were) the subject of the return.” The notice gives the end of the period as February 12, 2026. Purchases from Amazon affiliates and subsidiaries count only if they were made on Amazon.com and returned through Amazon's fulfillment channels.

The motion for preliminary approval describes the two groups. Subclass A “contains customers who experienced failed refunds or retrocharges due to computer and payment processing errors and those where Amazon’s records reflect that the return did not complete Amazon’s review process, for example, because said return was potentially lost in transit.” Their payments “will be based solely on Amazon’s records and will not require class members to file claims.” Subclass B “contains all other customers who experienced failed refunds or retrocharges,” including “mishandling and missorting situations where Amazon made errors in grading that resulted in a customer receiving less than they would have otherwise received but the records available to Amazon do not establish that it is more likely than not Amazon incorrectly processed the return.” A person can be in both; the two payments are added together.

Amazon pays $309,500,000 into a non-reversionary fund: $5,000,000 within thirty days of preliminary approval (the order set September 17, 2026) and $304,500,000 within thirty days of the settlement becoming final. Out of it come administration, up to $100,000,000 in attorneys' fees, up to $1,000,000 in costs, and service awards of up to $7,500 per class representative that are paid from the fee award, not on top of it. The motion also asked the court to authorize up to $5,000,000 of the fund for notice and administration. If every one of those were awarded in full, the net fund would be about $203.5 million.

Section 6.4 of the settlement agreement splits the net fund by subclass:

The settlement agreement also records what the parties expect those pools to cover. Amazon represents that Subclass A contains “approximately $81 million of transaction values … that are eligible for full refunds to be paid out of the Settlement Fund,” plus about $604 million of transactions on which Amazon already issued roughly $570 million in refunds during 2025, for which Subclass A members receive interest payments from the fund. For Subclass B, Amazon's “good faith estimate of the most likely potential claim pool” is “approximately $400 million.”

Put the two figures together. If Subclass B claims approved by the administrator reached that $400 million, a $14.9 million pool would pay about 3.7 cents per dollar of unpaid refund. Subclass B claimants receive their full refund plus interest only if the approved claims stay under roughly $15 million in total. The motion's statement that members of both subclasses “are expected to receive a full refund plus interest” is a statement about expected claim rates, not a guarantee, and the agreement gave the plaintiffs, not Amazon, a right to terminate if they came to believe the likely Subclass B claim pool exceeded 200 percent of the $400 million estimate, a right that lapsed on January 12, 2026 unless exercised in writing. Whatever is left after paying claims is redistributed to people who were paid, and only then goes to a charity the court approves.

After the lawsuit was filed, Amazon identified refunds that were potentially unpaid and in 2025 began paying them on its own, including, in the notice's words, “some refunds for which Amazon could not confirm the money was owed.” Those transactions are in Subclass A. The person who got the 2025 refund does not get it twice, but does get a share of the interest portion of the Subclass A fund, with no claim form. Subclass A members should go to ReturnSettlement.com to choose how they want to be paid, within 105 days after final approval; those who do not choose are matched against active Zelle users first, then emailed, and only then paid by another method such as a check or Amazon credit. Payment options on the claim form are an Amazon gift card, check, PayPal, Venmo, Zelle or a virtual prepaid card. Paper checks must be cashed within 90 days of mailing.

Subclass B members file online at ReturnSettlement.com or mail the form, postmarked by December 1, 2026. For each transaction the form asks for the order number, the product, the date and amount of the refund requested and, if known, the reason Amazon gave for rejecting it; the form tells you to find this in Your Orders under View return/refund status, or in Amazon's emails about the rejected return. Then it maps each rejection reason to the evidence it wants. For most reasons that is “proof of tender”, a term the form does not define; in ordinary shipping usage it means proof that you handed the package over, such as a drop-off receipt or a tracking record, plus a set of attestations such as “I returned the item(s) within the time allowed for the return” and “I did not receive the refund.” For a failed payment where no refund was owed, it wants a bank, card or payment-app statement showing the charge posted and was not reversed. For a partial refund taken as a restocking, damage or late fee, it wants proof of tender and the attestation that the item went back on time and in the condition you received it.

Everything is signed under penalty of perjury; the administrator may ask for more, and a claim that does not answer is denied. There is a review and appeals process (FAQs 16 and 17 on the official site). Claims that cannot be verified from Amazon's records are exactly what Subclass B is for, so a missing rejection reason is not fatal; the last row of the form covers “any other stated reason, or none.”

It is not the FTC's $2.5 billion Prime settlement, which pays automatically and started a new refund round on October 1, 2026; see our report on the Prime refunds. It is not the De Coster marketplace-pricing class action, which has no money in it. And 1-888-553-4246 is the returns administrator's number, not Amazon customer service. Our Amazon lawsuit and settlement tracker keeps all of them apart.