Torrid Discount Settlement: $13.86M Fund — Claims Closed, Payout Still Pending
Torrid, the NYSE-listed plus-size retailer, agreed to pay $13.86 million — roughly $10.93 million in cash and store-credit benefits plus fees — to settle a class action accusing it of advertising fake 'original' prices on Torrid.com. The class covered an estimated 728,502 shoppers in California, Oregon and Washington who bought between January 1, 2020 and February 18, 2025. The claims window closed on August 26, 2025, and a final approval hearing was held September 19, 2025 — but as of August 2026, the official settlement site still has not confirmed that the court approved the deal, and no payout date exists yet.
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Reviewed by Leonard Goldberg, Editor · Last updated
What Happened: Fake 'Original Prices' on Torrid.com
The lawsuit — Cline, et al. v. Torrid LLC — alleged that Torrid displayed inflated reference prices (crossed-out "original" prices) next to marked-down sale prices on Torrid.com, even though the items were rarely or never actually sold at those higher prices. Plaintiffs argued this created a false impression of savings and violated California, Washington, and Oregon consumer protection laws, along with claims for unjust enrichment and misrepresentation. Four named plaintiffs — Crystal Jillson, Carmen Perez, Cassaundra Maxwell, and Shelby Cline — brought the case on behalf of everyone who bought from Torrid.com in those three states between January 1, 2020, and February 18, 2025. Torrid denies any wrongdoing but agreed to settle rather than litigate.
Case Details
Cline, et al. v. Torrid LLC, Case No. 25CV10315, Circuit Court of the State of Oregon for Multnomah County. Settlement administrator: Kroll Settlement Administration LLC — official website torridclassaction.com, phone (833) 890-5912, mail: Cline v. Torrid, c/o Kroll Settlement Administration LLC, P.O. Box 225391, New York, NY 10150-5391.
Current Status: Claims Closed, No Payout Date Confirmed
Who Was Eligible — and Can You Still File?
The class covered people who purchased products on Torrid.com — with a billing address in California, Oregon, or Washington — between January 1, 2020, and February 18, 2025. Kroll estimated roughly 728,502 eligible class members. The claim deadline was August 26, 2025, and it has passed — no new cash claims are being accepted. If you did nothing, you're not left out: everyone in the class automatically qualifies for the $15 store credit/voucher unless they specifically opted out before the August 13, 2025 deadline.
How Much Do Class Members Get?
Timeline: From Lawsuit to (Still Pending) Payout
- 1
January 1, 2020 – February 18, 2025 — Class period
Torrid allegedly advertises inflated "original" prices next to marked-down sale prices on Torrid.com during this window — the period covered by the lawsuit.
- 2
June 2025 — $13.86 million settlement reached
Torrid agrees to resolve the case for $13.86 million total: about $10.93 million in cash and voucher benefits for the class, plus up to $2.8 million in attorneys' fees and $129,562 in administration costs.
- 3
Summer 2025 — Notice program launches
Kroll Settlement Administration opens torridclassaction.com and begins notifying an estimated 728,502 class members in California, Oregon, and Washington.
- 4
August 13, 2025 — Exclusion/objection deadline
The window to opt out of the settlement or object to its terms closes.
- 5
August 26, 2025 — Claims deadline closes
The deadline to file a claim form for the $15 cash option passes. Anyone who didn't file still automatically qualifies for the $15 store credit.
- 6
September 19, 2025 — Final approval hearing
The Multnomah County Circuit Court holds the scheduled final approval hearing. As of August 2026, no ruling has been publicly confirmed and no payout date has been announced.
Scam Alert: Fake Torrid Settlement Messages
A settlement covering roughly 728,000 potential claimants and real cash payments is a target for fraud. Three patterns to watch:
"Pay a fee to release your $15"
The real Torrid settlement never charges a fee to file a claim, check your status, or release a payment. Anyone asking for money, gift cards, or your bank login to send your $15 is a scammer. Report it at ReportFraud.ftc.gov.
Lookalike claim sites
The only official site is torridclassaction.com, run by Kroll Settlement Administration. Scammers clone real settlement pages to harvest personal and bank details — never enter sensitive information on a site you reached through a search ad or an unsolicited text or email link.
"Guaranteed payout date" claims
No legitimate source — including this page — can give you an exact payment date right now, because the court has not confirmed final approval. Anyone promising you a specific check date is guessing or lying. The only reliable source for your individual status is Kroll's hotline, (833) 890-5912.
Torrid Settlement FAQ
Is the Torrid settlement still accepting claims?
No. The claims deadline was August 26, 2025, and it has passed. If you didn't file by then, you can't submit a new cash claim — but if you're a class member who took no action, you should still automatically receive the $15 store credit.
When will Torrid settlement payments go out?
There's no confirmed payout date. A final approval hearing was held September 19, 2025, but as of August 2026 there's no public confirmation the court granted final approval, and the official settlement site still says awards go out only after approval and any appeals are resolved.
How much money will I get from the Torrid settlement?
A flat $15 — either as a cash payment (if you filed a claim by August 26, 2025) or as a store credit/voucher (automatic if you did nothing). This isn't a pro-rata settlement, so the amount doesn't change based on how many people claimed.
Is torridclassaction.com legit?
Yes. It's the official settlement website run by court-appointed administrator Kroll Settlement Administration LLC. You can review case documents there or call their hotline at (833) 890-5912.
What did Torrid actually do wrong?
The lawsuit alleged Torrid advertised inflated "original" or "was" prices on Torrid.com next to sale prices, exaggerating the discount shoppers appeared to be getting — sometimes called "fake reference pricing." Torrid denied wrongdoing and settled to avoid the cost and risk of trial.
Who was included in the class?
Anyone who bought from Torrid.com with a billing address in California, Oregon, or Washington between January 1, 2020, and February 18, 2025 — an estimated 728,502 people.
Does the $15 store credit expire?
No. Under the settlement terms, the $15 voucher/credit does not expire and has no blackout dates — it can be used on Torrid.com or in stores whenever you're ready.
Separate from this case: were you injured in the last 2 years?
Class-action payouts are fixed amounts through an administrator. A personal injury claim is a different case — and often worth far more. Free estimate, no obligation.
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